Terms

Terms of use

This is a starting draft. Have a lawyer review it before you rely on it.

Ice reports

Ice reports on Hardwater Connection are submitted by users and outfitters. We review them before posting, but we do not measure the ice and cannot confirm any report. Ice conditions change quickly. You are responsible for your own safety on the ice.

Trip requests

A trip request is not a booking. Hardwater Connection passes your request to an independent outfitter, who confirms availability, price and terms with you directly. The outfitter is responsible for its fish houses, transport, guides and services.

Online bookings and payment

When you reserve online, Stripe places a hold on your card for the trip price plus any add-ons you choose. There is no booking fee. If the listing has a refundable security deposit, it is held separately and released after your trip unless the outfitter reports damage. You are charged only when the outfitter confirms your dates. If they can’t confirm within about a week, the hold is released and you pay nothing. Once confirmed, the outfitter’s cancellation policy shown on the listing applies. If the outfitter calls off a trip because the ice is unsafe, you get a full refund or a new date. Hardwater Connection never sees or stores your card number.

Deposits

A deposit holds your place while we match your request. It is processed securely by Stripe. Your deposit is applied to the cost of your confirmed trip. If we cannot confirm a trip that fits your request, we refund the deposit in full. Once a trip is confirmed, the outfitter’s cancellation terms apply.

Your information

We use the details you send us to answer your request and share them only with the outfitter we match you with. We do not sell your information. Ask us to delete it at any time by replying to any email from us.

Contact

Questions about these terms: reply to any Hardwater Connection email.